TERMS & CONDITIONS

QUALITY INDEX

Hawker is committed to absolute transparency on product condition to ensure a seamless sales service. As Hawker inventory is vintage there is typical wear and tear to consider across the product range. In order to best communicate these we have full documentation of each piece and can provide any additional images you need to finalise your purchase with sound piece-of-mind. We have made every effort to communicate these characteristics through the images we publish. Hawker believes these characteristics add to the beauty of each product and that builds the story and unique personality to each piece.

 

GLOSSARY OF TERMS

We have created a glossary to further explain our comments in the condition section of the product description. For any additional questions regarding finishes and condition please contact us directly at sales@iamhawker.com

Original patina // This refers to the structure of the item, such as a wood frame on an armchair. This implies that the item has not been refinished with anything topically that would change it from its original design. It may however have had an oil or a wax applied to reinvigorate the wood tones.

New components or fixings // This refers to improving the structural integrity of the item. New components or fixings are only applied to the piece to ensure it is sound for use. We only use new components or fixings when necessary as we prefer not to change the authenticity of the original. New components are usually hardware such as bolts, screws or wooden dowels.

Robust frame // This refers to the sound nature of the original item. Robust frames means structurally sound and good for use.

Typical wear and tear // This refers to the finish of the items. We would consider this an average amount of wear to the finish, considering the life span or usage of the product.

Notable wear // This refers to the finish of the items. We would consider more then average wear, considering the life span or the usage of the product. This does not mean it is undesirable, it just means that the finish is more distorted from its original construction.

Excellent working condition // This refers to the finish of the items. We would consider this above average wear, considering the life span or the usage of the product. This does not mean it is more desirable, it just means that the finish is less distorted from its original construction.

Fabric discolouration or mottling // This refers to the finish of the upholstered items. This refers to marks on the fabric. Some of these present as spots or smudged, whilst others have an even mottling. We regard this as very desirable and cherish a unique finish.

Authentic ageing // This refers to the finish of the metal items. Similar to ‘original patina’, this implies that the item has not been refinished with anything topically that would change it from its original design. It may however have had an oil or a wax applied to reinvigorate the rusted tones. We celebrate rust in this business.

Minor Repairs // This refers to doing repairs on the original item. Something we try to do very sparingly, but in some instances, especially upholstery, a fresh recovering or simply fixing a working zip, can bring new life to an old piece.

Hand formed or forged // This refers to the construction of the item. It is a reason as to why in a set of four, each item varies slightly. This is because the piece is created by hand instead of machine. Again we celebrate this differences and enjoy the love someone has put into creating these pieces once upon a time.

 

DESIGNER TRADE PROGRAM

We are proud to offer a 10% discount to Designers, Decorators and Architects on all sales. Please contact Hawker via email to discuss terms and conditions. All requests will require an account creation so please complete the form, located in the website footer, and we’ll send you a confirmation via email. Please allow 24-48 hours for approval.

 

PRODUCT RENTAL

We also offer our products for rentals, events and staging. The price for rental is 20% of the sale price and can be used for two weeks. Any damage to the product will result in full sale of the item.

 

CONTAINER PRE-SALES

At Hawker we are currently in the process of establishing a system for pre-sale of our container contents. This will allow us to deliver product to you and to the Australian marketplace much more efficiently. Keep an eye on our new arrivals section and our monthly newsletter for advanced notice of new acquisitions. We ask for a 20% non-refundable deposit to secure the item, with the remainder to be paid on arrival. With advanced container sales we are able to provide onward shipping from our port of entry.

 

SOURCING SERVICE

At Hawker we offer a bespoke sourcing service. We head to the USA approximately three times a year so get in touch to find out about our next trip and how we can help. We source based on an agreed criteria which would includes style, size, colour and finish. You are welcome to send us as much information as you can; we can go off an image, a style reference or a vague concept. The clearer you are on what you are looking for, the more specific we can be when finding it for you. In order to be efficient, will need to know a clear size and budget to find the right product for you. We request advanced payment of the agreed budget and there is a minimum spend of $1000AUD. Please contact us for further discussion.

 

GIFT CARDS

Gift cards can be purchased here. Gift cards are delivered by email and contain instructions to redeem them.

 

WEAR AND TEAR

Our products are vintage. This makes them one of a kind and slightly imperfect, just how we like it! Our items are thoroughly inspected and meet our high quality standards. Their condition is already reflected in price.

 

CARE INSTRUCTIONS

Our items are dry clean only, unless otherwise stated on product page. For our larger upholstery items, we recommend professional cleaner only. For wood care we recommend Howard “restor-a-finish’ which is available to purchase through Amazon.